Sky Electric
Smart Energy Solution Services
Solutions Implemented
The Challenge
Managing 10,000+ IoT devices in the field—lost devices, connectivity issues, no visibility
Customers call with energy problems—technicians need to diagnose and fix fast
Coordinating technicians across multiple areas was chaotic—no way to dispatch efficiently
Supporting thousands of customers all at once—too many issues, not enough visibility
How We Did It
Built IoT management so they can see every device, its status, and problems in real time
Created a support system that prioritizes urgent customer issues and routes them to the right technician
Dispatched technicians intelligently based on location and skill—fewer wasted trips
Set up proactive monitoring so they can contact customers about issues before customers call
The Results
Device Connectivity
99.5% uptime
Service Response Time
60% faster
Customer Satisfaction
95%+
What They Gained
Device issues are caught automatically before customers even notice—proactive not reactive
Technicians are dispatched efficiently—they spend time fixing problems, not driving around
Customer issues are resolved faster because technicians have all info before they arrive
Energy usage data is visible to customers—they can optimize their own usage
Fewer device failures because problems are caught early
By the Numbers
Connected Devices
10000+
Active Customers
5000+
Support Tickets Daily
200+
Ready for Your Own Success Story?
Sky Electric transformed their operations. So can you. Let's talk about what's possible for your business.