Fortress Square Services
Shopping Mall Services (HVAC, CAM, LPG, Branding, Events)
Solutions Implemented
The Challenge
Managing HVAC, maintenance, LPG supply, and event services felt like running 5 different companies
Equipment that needed servicing would go unserviced—emergency repairs were expensive and disruptive
High staff turnover because payroll was manual and often late—people weren't sure about their pay
No way to track when service requests came in or if they were actually completed on time
How We Did It
Built one system that handles all facility services from HVAC to events—everything connects
Set up automatic maintenance schedules so equipment gets serviced before it breaks
Automated payroll so staff get paid on time, every time—reduced turnover immediately
Created a service request system that shows what's needed and tracks completion
The Results
Service Delivery Time
40% improvement
Asset Downtime
50% reduction
Payroll Accuracy
99.5%
What They Gained
All 5 service lines now operate from one system—easier to schedule and manage
Preventive maintenance catches problems early—fewer emergency repairs and disruptions
Staff morale improved because payroll is reliable and accurate—turnover decreased
Service level to the mall tenants improved dramatically—fewer complaints
Operating costs are down because they're doing maintenance instead of emergency repairs
By the Numbers
Service Categories
5+
Assets Under Management
300+
Monthly Service Requests
500+
Ready for Your Own Success Story?
Fortress Square Services transformed their operations. So can you. Let's talk about what's possible for your business.