Vertical Solution
IT Service Management solution for helpdesk and ticketing
DAX ITSM is an IT Service Management solution designed for IT departments and managed service providers. It provides comprehensive helpdesk, ticket management, asset management, and change management capabilities for IT operations.
Improve IT service quality, reduce response times, enhance asset management, and increase customer satisfaction with professional IT service management.
ITSM-specialized solution aligned with ITIL best practices for professional IT service delivery.
Comprehensive IT ticket and request management.
IT asset tracking and lifecycle management.
Formal change management processes.
Incident tracking and resolution.
Documentation and knowledge management.
IT service metrics and reporting.
Internal IT departments managing company IT services.
MSPs managing IT services for multiple clients.
Large enterprise IT operations.
IT process assessment and ITIL alignment
1-2 weeks
Configure ITSM processes and workflows
2-3 weeks
Migrate tickets and integrate with existing systems
2-3 weeks
User training and go-live
1-2 weeks
Reduced ticket resolution time through better processes and tracking.
Better service quality and customer satisfaction through ITSM best practices.
Complete visibility into IT operations and performance.
Meet ITIL and compliance requirements for IT service management.
Managed cloud ITSM solution.
Deployed on enterprise infrastructure.
Combination for flexibility.
Yes, DAX ITSM is designed to support ITIL best practices and can be configured to meet ITIL compliance requirements.
Yes, DAX ITSM supports integration with most monitoring and management tools to automatically create tickets from alerts.
Yes, DAX ITSM has built-in multi-tenancy support, allowing MSPs to manage multiple clients with complete data isolation.
Talk to us about how this solution can fit into your specific situation. We'll walk you through the process, the timeline, and exactly what you'll get.